Who we are
At Xuran Decoration Materials Co., Ltd (“we,” “us,” “our,” or “the Website”), accessible at https://wallpanelfactory.com, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request product information, or communicate with us regarding our wall panel products and services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal information.
About Us
Xuran Decoration Materials Co., Ltd is a manufacturer and supplier of decorative wall panel products specializing in decorative wall and roofing materials for residential, commercial, and architectural projects. Our product range includes:
- Bamboo Fiber Wall Panels
- Carbon Crystal Wall Panels
- WPC Fluted Wall Panels
- SPC Wall Panels
- ASA PVC Roof Tiles
We also provide OEM and ODM manufacturing services for customers, distributors, contractors, designers, and project buyers seeking customized wall panel and roofing solutions.
Our website provides information about our products and services and allows visitors to contact us regarding product specifications, quotations, samples, customization, and project requirements.The website is operated in connection with Xuran Decoration Materials Co., Ltd.
If you have questions about this Privacy Policy or your personal information, please contact us using the contact information provided on our website.
Information We Collect
Depending on how you use our website, we may collect the following types of information:
Information You Provide Directly
When you contact us, request a quotation, submit an inquiry, or communicate with us, you may voluntarily provide information such as:
- Name
- Company or organization name
- Email address
- Telephone or WhatsApp number
- Country or region
- Shipping or project location
- Product requirements
- Product quantities
- Project specifications
- OEM/ODM requirements
- Any other information you choose to include in your inquiry
Please do not provide sensitive personal information unless it is necessary for your request.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and services we use. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- General website usage information
- Other technical information generated when you interact with our website
This information may be collected through server logs, cookies, analytics tools, or similar technologies.
How We Use Your Information
We may use personal information for legitimate business purposes, including to:
- Respond to your inquiries and requests
- Provide product information and quotations
- Communicate with you about products and services
- Process and manage business inquiries
- Understand your product or project requirements
- Provide OEM and ODM services
- Arrange communications relating to orders or potential orders
- Improve our website, products, and services
- Monitor website performance and security
- Prevent fraud, abuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
- Maintain appropriate business records
We will not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website, and maintain website security.
Cookies are small files stored on your device when you visit a website. Some cookies may be necessary for the website to operate, while others may be used for analytics or other purposes.
Depending on your browser and applicable law, you may be able to control or disable cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
Analytics and Third-Party Services
We may use third-party services to help us operate, analyze, secure, or improve our website.
These services may collect information about your interaction with our website in accordance with their own privacy policies.
Third-party services may include, where applicable:
- Website hosting and infrastructure providers
- Website analytics providers
- Security and anti-spam services
- Communication and messaging services
- Social media or advertising services
- Other service providers necessary to operate our business
We recommend reviewing the privacy policies of any third-party service you use to communicate with us.
WhatsApp and Other Communication Services
Our website may provide links or contact options that allow you to communicate with us through WhatsApp or other third-party communication platforms.
If you choose to use these services, your communications may be processed by the relevant third-party provider under its own terms and privacy policy.
We do not control how third-party communication platforms collect or process information. You should review the applicable privacy policy of the service before providing personal information through that platform.
How We Share Personal Information
We do not sell your personal information as part of our ordinary business operations.
We may disclose personal information when reasonably necessary to:
- Service providers who help us operate our website or business
- Manufacturers, logistics providers, or business partners where necessary to fulfill your request or transaction
- Professional advisers such as legal, accounting, or financial advisers
- Government authorities or law enforcement where required by law
- Protect our rights, property, website, customers, or business
- Detect, investigate, or prevent fraud, security incidents, or unlawful activity
- Facilitate a merger, acquisition, restructuring, sale, or other business transaction
We seek to limit information shared with third parties to information reasonably necessary for the relevant purpose.
International Data Transfers
Because we may serve customers and business partners internationally, personal information may be processed or stored in countries other than the country where you live.
Different countries may have different data-protection laws.
Where applicable law requires safeguards for international transfers of personal information, we will take reasonable steps to implement appropriate safeguards.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Respond to inquiries
- Maintain business and transaction records
- Provide services
- Resolve disputes
- Enforce agreements
- Meet accounting, legal, tax, and regulatory obligations
- Protect our legitimate business interests
The exact retention period may vary depending on the type of information and the reason it was collected.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
You should therefore take appropriate precautions when submitting information online.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restriction of certain processing
- Object to certain processing
- Request portability of certain information
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant data-protection authority
These rights are subject to applicable legal limitations and exceptions.
To exercise an applicable privacy right, please contact us using the contact information provided on our website. We may need to verify your identity before processing certain requests.
Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
These third-party websites operate independently from us and may have their own privacy policies and terms of use.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or legal requirements.
When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we handle personal information.
Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us through the contact information provided on our website.
Website: https://wallpanelfactory.com
Email: xuran01@wallpanelfactory.com
WhatsApp: +86 152 1585 7355 / +86 189 5798 5029
Company: Xuran Decoration Materials Co., Ltd.
We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.